FAQ

Whether you’re curious about shipping, returns, or the story behind our ceramics, we’re here to provide clarity — as elegantly as our dinnerware serves your table.

🛍️ Ordering & Payment

Q1: How can I place an order?
You can place an order directly through our website at www.ld99s.com. Simply select your preferred items, add them to your cart, and proceed to checkout. All prices are in GBP (£).

Q2: What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and secure Shopify Payments.

🚚 Shipping & Delivery

Q3: Do you offer free shipping?
Yes.

  • UK orders: Free shipping on orders over £50.

  • International orders: Free shipping on orders over £250.

Q4: What are your standard shipping rates?

  • UK: £5.99 flat rate

  • International: £20 flat rate

Q5: How long will delivery take?

  • UK: 2–4 business days

  • International: 5–15 business days depending on destination

You’ll receive a tracking number once your order is dispatched.

🔄 Returns & Exchanges

Q6: What is your return policy?
We offer a 30-day free return and exchange policy. If you're not satisfied with your purchase for any reason, contact us at support@ld99s.com, and we’ll assist you promptly.

Q7: How do I return an item?
Simply email us with your order number and reason for return. If applicable, please include photos. We’ll guide you through the return process and provide a prepaid label if needed (UK returns).

💎 Products & Materials

Q8: Are your products dishwasher and microwave safe?
Most of our ceramic and bone china dinnerware are both dishwasher and microwave safe. However, we recommend gentle hand washing for pieces with metallic accents or delicate finishes. Please refer to individual product descriptions for care details.

Q9: Are your pieces lead-free and food safe?
Absolutely. All of our dinnerware is crafted to meet strict UK and EU food safety standards.

🛠️ Product Care

Q10: How should I care for my tableware?
We suggest avoiding abrasive sponges or harsh detergents. For long-lasting beauty:

  • Hand wash fine or detailed pieces

  • Avoid sudden temperature changes

  • Stack with padding if storing delicate sets

A full Product Use & Care Guide is available on request.

📦 Order Issues

Q11: What should I do if my item arrives damaged?
We’re deeply sorry if that happens. Please email us at support@ld99s.com within 48 hours of delivery with clear photos. We’ll replace the item or issue a refund immediately.

Q12: Can I change or cancel my order after placing it?
If your order has not yet been shipped, we’ll be happy to help. Please contact us as soon as possible at +44 2036 263040 or support@ld99s.com.

📮 Contact & Support

Q13: How can I get in touch with THRYEEL?
We’re always here to help:

📧 Email: support@ld99s.com
📞 Phone: +44 2036 263040 (Mon–Fri, 10:00–17:00)
🏢 Address: 29 Ickworth Park Road, London, E17 6LN, United Kingdom

Still have questions?

We’re never more than a message away.
THRYEEL — Tableware with conversation at its heart.